Delhivery Success Story – Founders, History, Business Model


In the realm of logistics, Delhivery has been a true game-changer for India. Since its inception in 2011, this groundbreaking startup has proven its mettle, becoming an indispensable backbone for the entire logistics industry.

Today, Delhivery stands tall as one of the leading players in the country’s logistics space, offering a comprehensive suite of services. From last-mile delivery to third-party and transit warehousing, reverse logistics, payment collection, vendor-to-warehouse, and vendor-to-customer shipping, Delhivery covers it all, delivering excellence at every step.

The company achieved unicorn status in 2019, a testament to its rapid growth and success. Through a Series F funding round led by prominent investors like SoftBank Vision Fund, Carlyle Group, and Fosun International, Delhivery raised a staggering $413 million and earned a valuation of $1.5 billion. Since then, it has continued to soar, and as of May 2022, Delhivery’s value has reached an impressive $4.77 billion.

As Delhivery redefines the logistics landscape, it remains committed to pushing boundaries, empowering businesses, and ensuring seamless and efficient logistics solutions for the nation’s diverse needs.

Delhivery – Company Highlights

Startup NameDelhivery
HeadquarterGurgaon, India
FoundersKapil Bharati, Sahil Barua, Suraj Saharan, Mohit Tandon (Exited March 29, 2021), and Bhavesh Manglani(Exited March 29, 2021)
FoundedMay 2011
Parent OrganizationDelhivery Pvt. Ltd.
Total Funding$1.69B (May 11, 2022)
Revenue$479.06 Million (Rs 3700 crore in FY21)
Valuation$4.77 Billion (May 2022)

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Delhivery – About and How it Works

Delhivery, a leading courier service, logistics, and supply chain solutions company, is dedicated to serving individuals and businesses with unwavering enthusiasm. Founded in May 2011 and headquartered in Gurugram, Haryana, India, Delhivery offers a comprehensive array of services, ranging from last-mile delivery to third-party and transit warehousing, reverse logistics, payment collection, vendor-to-warehouse, vendor-to-customer shipping, and more.

Times Internet Ltd is a valuable backer of Delhivery, having acquired a minority stake in the company in June of the previous year. With three core responsibilities – fulfilment, omnichannel, and data services – Delhivery’s primary focus is delivering unparalleled service while diligently addressing its customers’ needs and challenges.

Delhivery is dedicated to fostering trust and enhancing the lives of consumers, small businesses, enterprises, and their growing teams of employees and partners by providing top-notch products and services. Disrupting India’s logistics industry, Delhivery leverages its proprietary network design, infrastructure, strategic partnerships, cutting-edge engineering, and technological capabilities to revolutionise the delivery landscape.

With a firm commitment to excellence and customer satisfaction, Delhivery continues to pave the way for innovative logistics solutions, solidifying its position as a trailblazer in the industry and a reliable partner for businesses and individuals alike.

Delhivery – Founders and Team

Delhivery was started by a bunch of engineers – Bhavesh Manglani, Mohit Tandon, Kapil Bharati, and Suraj Saharan, Sahil Barua.

History Of Delhivery

Suraj and Sahil were moved by their candid conversation with a delivery person while ordering food late one night from a nearby restaurant in Gurgaon. The delivery person expressed concerns about the looming unemployment crisis affecting many people in the area. This revelation struck a chord with the founders, igniting a strong empathy and determination to make a positive impact.

Prompted by this eye-opening encounter, Suraj and Sahil took decisive action. They rushed down to the restaurant and discussed heartfelt with the manager and owner. To their dismay, they learned that the owner contemplated closing down the business and relocating the staff due to challenging circumstances.

In a bold and compassionate move, Suraj and Sahil saw an opportunity to start a delivery business and make a significant difference in people’s lives. They decided to launch their own delivery venture, Delhivery, and most remarkably, offered employment to all the staff from the restaurant. Extending a lifeline to those facing uncertain futures exemplifies the spirit of solidarity and community upliftment.

Delhivery – Business Model and Revenue Model

Delhivery has cemented its position as India’s premier supply chain services company, boasting an extensive range of logistics solutions for businesses and individuals. Renowned for its cost-effective shipping rates and customer-centric approach, Delhivery has gained popularity as one of the largest providers of B2B, B2C, and C2C courier services in the country. One of the key attractions of Delhivery’s offerings is its commitment to transparency and accessibility, with no setup fees or subscription charges.

The company’s services are categorised into three primary departments, ensuring seamless operations for its clients:

  • Warehousing: Delhivery provides flexible warehousing options in more than 40 cities across India, enabling businesses to streamline their inventory management and distribution processes efficiently.
  • Transportation: With the largest pan-India reach spanning over 19,000+ pin codes and 2,500+ cities, Delhivery ensures swift and reliable transportation services for all types of shipments.
  • ECommerce: Delhivery facilitates smooth integration with leading eCommerce platforms like Shopify, WooCommerce, Magento, and Opencart, empowering businesses to optimise their online selling capabilities.

From its humble beginnings with a team of just five members, Delhivery has grown exponentially, now employing over 15,000 dedicated professionals across various departments. The team includes delivery personnel, account keepers, and customer support specialists focused on ensuring a delightful experience for customers and efficient order management.

Delhivery QoQ Financials

Despite experiencing some financial fluctuations, Delhivery’s revenue remains impressive, amounting to Rs 1794.5 crore in Q1 FY23, marking a 31% YoY growth. However, the company faced a consolidated net loss of Rs 399.3 crore in the same period, experiencing a 208% YoY increase. Delhivery continues to invest in its operations, with total expenses rising by over 48% YoY to reach Rs 2205.7 crore in the quarter.

With its steadfast commitment to innovation and customer satisfaction, Delhivery remains a force to be reckoned with in India’s logistics landscape, continuously evolving to meet the diverse needs of businesses and individuals alike.