In today’s highly competitive and interconnected business landscape, outsourcing has become a strategic imperative for organisations aiming to streamline their operations and boost overall efficiency. Among the top choices for BPO services, India has emerged as a favoured destination, offering a vast reservoir of skilled professionals, cost-effective solutions, and a favourable business environment.
BPO, which stands for business process outsourcing, involves entrusting back-end processes to external vendors. This allows major corporations and businesses to minimise overhead costs and maximize productivity by delegating their back-office work to specialised BPO companies. The two primary segments of business process outsourcing are back-office outsourcing and front-office outsourcing.
Top 10 BPO Companies In India
Tata Consultancy Services (TCS) stands as one of India’s top BPO companies, positioned second in the industry. Headquartered in Mumbai, with a substantial office in Bangalore, TCS operates as a subsidiary of Tata Group. The company offers a wide array of enterprise services, platform solutions, analytics, and insights services, catering to diverse business needs. Boasting a massive workforce of over 400,000 employees in India and several thousand abroad, TCS recorded remarkable revenue of $27.18 billion in 2022, marking a notable increase from its 2021 earnings of $24.93 billion.
Wipro BPO, a division of Wipro Limited, ranks as a prominent BPO company headquartered in India. Establishing its presence in the BPO industry in 2002, Wipro BPO earned recognition through operational excellence, industry expertise, and transformative capabilities. Offering a comprehensive range of services, including customer support, finance and accounting, human resources outsourcing, procurement, and analytics, Wipro BPO serves clients across diverse sectors with its global reach and extensive industry experience.
Genpact takes the lead as the largest BPO company in India, founded in 1997 by Pramod Bhasin. Over the years, Genpact has solidified its reputation as a trustworthy name in the BPO services sector. With a considerable workforce of more than 65,000 operators in India, Genpact’s base is located in Gurgaon (Haryana), with a presence in over 25 cities like Mumbai, Bangalore, and Chennai. Specializing in business process and technology management, Genpact’s annual revenue for 2022 reached $4.371 billion, showcasing an impressive 8.68% increase from 2021.
EXL Service is a leading global BPO company with a strong presence in India. Delivering transformative solutions in finance and accounting, customer service, operations management, analytics, and technology, EXL Service caters to clients worldwide. Operating through more than 30 delivery centers spread across the globe, the company boasts over 100 esteemed clients, establishing its reputation as a trusted and reliable BPO partner.
Founded in 1996 as an in-house unit of British Airways, WNS Global Services Private Ltd. transitioned into providing business management solutions to clients from diverse industries in 2003. With expertise spanning finance and accounting, customer service, research and analytics, technology solutions, and more, WNS Global Services has earned its place among the top 10 BPO providers in India. The company’s impressive portfolio comprises over 200 clients from across the world.
Firstsource Solutions Ltd. stands as a prominent player in the business process outsourcing (BPO) industry, excelling in delivering diverse services to clients across multiple sectors. Established in 2001, Firstsource Solutions’ success story is rooted in its innovative and value-driven approach to business process management services throughout the entire customer cycle.
Infosys BPO, a subsidiary of Infosys Limited, holds a significant global presence as a leading BPO services provider. With an extensive workforce of over 150,000 in India, the company’s headquarters are based in Bangalore, complemented by offices in other parts of the country. Offering a comprehensive range of services, including human resources outsourcing, finance and accounting, customer service, legal process outsourcing, procurement, digital business solutions, and business transformation services, Infosys BPO achieved remarkable revenue of $17.93 billion in 2022, marking a substantial increase from its 2021 earnings of $15.64 billion.
Aditya Birla Minacs, thriving for approximately 27 years, continues its rapid expansion with a global presence. Operating 35 centers across various parts of the world, Aditya Birla Minacs Worldwide Ltd. employs around 25,000 dedicated professionals. Headquartered in Bangalore, the company’s offices also span across Mumbai, Hyderabad, New Delhi, and Chennai. Specializing in business outsourcing services, Aditya Birla Minacs has earned a reputation for excellence in the industry.
Aegis, an Essar-owned company and part of a $35 billion conglomerate, has established its presence in 37 locations across 7 countries. With over 35 delivery centers in India, the company’s primary operations are centered in Mumbai, with a branch in Bangalore as well. Catering to diverse industries such as healthcare, technology, retail, energy, telecom, finance and accounting, human resources, and enterprise applications, Aegis’ services are supported by a workforce of over 55,000 employees.
Hinduja Global Solutions (HGS), an integral part of the Hinduja group, commenced its operations in 2000 and has since expanded its footprint to 10 countries. Boasting 24 delivery centers in India, HGS offers an extensive range of services to various verticals, including healthcare, insurance, retail, banking, travel, hospitality, telecommunications, media, public sector, and consumer packaged goods. With a dedicated team of over 24,000 employees, Hinduja Global Solutions continues to excel in the BPO arena.